A. Available Service of the Company

Various types of Non-life Insurance.

B. Related Rules and Laws

Company Rule 2063, Insurance Law 2049, Other related Laws and Act including rules and regulations circulars and directives issued by Beema Samiti.

C. Required papers to issue Insurance Policy

  1. All types of policy: Proposal Form
  2. Motor Insurance: Bluebook photocopy
  3. Marine Insurance: Letter of Credit, Invoice, Proforma Invoice Contractor’s
  4. All Risk: Contract Detail, Bill of quantity (BOQ)
  5. Travel Medical Insurance: Passport photocopy
  6. Other Insurance: Papers required by the company

D. Required time to prepare Insurance Policy

General policies: Within half an hour High sum insured and other policies that call for risk analysis: 2 days maximum after receiving all required information from Clients.

E. Amount required for Insurance Policy and Renewal policy 

Total amount (Premium, Stamp Duty and VAT) according to Insurance Policy or Tax Invoice.

F. Contact Person for Insurance Policy

Name: Rajan Lal Shrestha
Designation: Officer
Phone: 977-1-4513543, 4539353 Ext 154

G. Renewal notice

Company shall send a renewal notice to insured with required premium before one month of the policy expiry to the address provided in the proposal form or send an email at the contact email address submitted by the client or send an SMS notification to the customers on the mobile number submitted by the customer or notify the customer via telephone available in the customer database of the customer.

H. Where to claim

Company’s Claim Dept. at Head Office, Premier Bhawan, Naxal, Kathmandu, or Company’s any branch (Refer to Company’s Network page). Also can be emailed directly to claim@picl.com.np

I. Time taken to pay the claim:

After the acquisition of the final report from the surveyor and all other related papers, the claim will be paid within 7 days to the customer.

J. Contact Person for claim

Name: Archana Khanal
Designation: Junior Assistant
Phone: 977-1-4513543, 4539353 Ext 152

K. Where to go for Share related work

All the works related to share will be done at the Share Department, Head Office, Kathmandu.

L. Contact Person for Share related work

Name: Sarina Shrestha:
Designation: Senior Assistant
Phone: 977-1-4513543, 4539353 Ext 180

M. Quarterly report publication

According to the Instruction of Beema Samiti and Nepal Security Board, Company will publish the quarterly report in the National Standard daily newspaper.

N. Customer Grievance Process

Below is the list of processes for customer grievances;

  1. Customers can leave their message to the company’s feedback page on the website. Link: www.premier-insurance.com.np/feedback
  2. Customers can contact our CSD department on 01-4513543, 01-4539353 [Ext. 179] for any complaint or feedback
  3. Customers can contact the concerned departments for any queries or complaints;
    1. For Marketing: 01-4513543, 01-4539353 [Ext. 306]
    2. For Underwriting: 01-4513543, 01-4539353 [Ext. 156]
    3. For Claim: 01-4513543, 01-4539353 [Ext. 152]
    4. For Admin: 01-4513543, 01-4539353 [Ext. 104]
  4. Customers can also leave their complaints and feedback on our customer feedback box placed in the company’s office